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Provides direct management of the day-to-day activities for the technical operations service desk in support of client-facing eDiscovery managed document reviews and litigation support client services. The primary functions are to hire and develop support staff, implement processes related to document review project initiation, and ongoing Tier 1 Service Desk support. This role also has added responsibility for the technical services offered through discovery and delivery centers and their availability.
The Systems Analyst II position within the Special Counsel Support Services team is both accountable and responsible for helping train Systems Analysts I and the support of internal and external customers. Operates as first line of escalation and support ensuring critical system availability, performance, and service delivery required to meet business needs. As such, both critical thinking and ability to determine scope of impact are critical to the role. Provides routine technical support and customer service while maintaining accurate and timely delivery including, but not limited to: issue resolution and process documentation. Collaborates with third-party vendors when supporting hosted applications. Must be able to complete complex tasks with limited to no supervision.
The Legal Recruiter (Director of Recruitment) is responsible for sourcing and recruiting candidates to fill temporary, temporary to hire and/or direct hire attorneys, paralegals, and/or other legal professional job orders for a variety of law firms and/or specialized clients. Partners with clients to define strategic objectives and hiring needs. Analyzes hiring needs, determines best recruiting methods, and creates/deploys client-specific and/or role-specific recruiting strategies and solutions to increase sales and meet expectations for profitability and client satisfaction. Builds and maintains a comprehensive candidate pipeline that addresses client and market needs. Serves as subject matter expert on market trends, target industries, and roles in order to foster key business relationships with potential and existing clients.
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The Vice President of Inside Sales is responsible for leading all prospecting, sales and customer activities for assigned areas. Focuses on increasing sales lead generation for the National Sales team and penetration of small to mid-size law firms and corporations selling the assigned suite of services.
The Vice President of National Solutions Sales is responsible for leading the Solutions National Sales team in the company’s overall sales strategic initiative and in the development and execution of client value creation strategies and tactics. In partnership with the Head of Solutions Sales, develops strategic plans to ensure account portfolio expansion, revenue growth maximization, and margin improvement.
The Head of Solutions Sales performs all functions necessary to grow and manage the Solutions Sales organization. This position builds and maintains strong infrastructure to meet business objectives, exceed budget, identify leaders and provide overall direction. Leads the company’s overall sales strategy initiative in the development and execution of client value creation strategies and tactics resulting in account retention, increased client loyalty, portfolio expansion to maximize market share, revenue growth and margin improvement.
The Vice President of Account Management is responsible for leading the Solutions Account Management team in the company’s overall account management strategic initiative and in the development and execution of client value creation strategies and tactics. Develops strategic plans to ensure account retention, increased client loyalty, portfolio expansion, revenue growth maximization, and margin improvement.
The Manager, Forensic Services is responsible for managing a team responding to digital forensic and litigation needs within clients’ information technology environments. This position ensures that digital forensic best practices are followed as it relates to data acquisition, analysis, and reporting.
Summary: Mid-level position within the Forensics Services Group (FSG). Under the direction of the VP Forensic & Collection SVCS, independently conduct simple and complex onsite and remote data collections. Conduct forensic imaging, research, evidence and media tracking, equipment testing and validation as well as intermediate forensic analysis.
The SCI Strategic Solutions Director is responsible for improving the organization’s market position within designated region(s) and achieving assigned financial growth targets. Builds key relationships with customers, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Primarily focuses on firm and corporate staffing solutions.