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Provides direct management of the day-to-day activities for the technical operations service desk in support of client-facing eDiscovery managed document reviews and litigation support client services. The primary functions are to hire and develop support staff, implement processes related to document review project initiation, and ongoing Tier 1 Service Desk support. This role also has added responsibility for the technical services offered through discovery and delivery centers and their availability.
This role works under the supervision of the Manager of Infrastructure and is responsible for designing, implementing, monitoring, and supporting Special Counsel Technology’s physical/virtual servers, networks and associated storage. Accountable for system availability, performance and service delivery required to meet business needs. Provides advanced technical expertise and high-level customer service skills while maintaining accurate and timely deliverables. This position requires a strong aptitude for automation in order to improve operation efficiencies.
They must be proficient in many technologies to possess the specific competencies to work with, maintain, and support our internal and hosted solutions and applications. These job duties, also further described below, constitute the critical core of Special Counsel Technology’s business services to address and resolve problems associated with the Company's platform/services offered, while enabling our clients to take advantage of opportunities for efficiency in our service delivery.
The Systems Analyst II position within the Special Counsel Support Services team is both accountable and responsible for helping train Systems Analysts I and the support of internal and external customers. Operates as first line of escalation and support ensuring critical system availability, performance, and service delivery required to meet business needs. As such, both critical thinking and ability to determine scope of impact are critical to the role. Provides routine technical support and customer service while maintaining accurate and timely delivery including, but not limited to: issue resolution and process documentation. Collaborates with third-party vendors when supporting hosted applications. Must be able to complete complex tasks with limited to no supervision.
The Vice President of Inside Sales is responsible for leading all prospecting, sales and customer activities for assigned areas. Focuses on increasing sales lead generation for the National Sales team and penetration of small to mid-size law firms and corporations selling the assigned suite of services.
The Vice President of National Solutions Sales is responsible for leading the Solutions National Sales team in the company’s overall sales strategic initiative and in the development and execution of client value creation strategies and tactics. In partnership with the Head of Solutions Sales, develops strategic plans to ensure account portfolio expansion, revenue growth maximization, and margin improvement.
The Head of Solutions Sales performs all functions necessary to grow and manage the Solutions Sales organization. This position builds and maintains strong infrastructure to meet business objectives, exceed budget, identify leaders and provide overall direction. Leads the company’s overall sales strategy initiative in the development and execution of client value creation strategies and tactics resulting in account retention, increased client loyalty, portfolio expansion to maximize market share, revenue growth and margin improvement.
The Vice President of Account Management is responsible for leading the Solutions Account Management team in the company’s overall account management strategic initiative and in the development and execution of client value creation strategies and tactics. Develops strategic plans to ensure account retention, increased client loyalty, portfolio expansion, revenue growth maximization, and margin improvement.
The Manager, Forensic Services is responsible for managing a team responding to digital forensic and litigation needs within clients’ information technology environments. This position ensures that digital forensic best practices are followed as it relates to data acquisition, analysis, and reporting.
The SCI Strategic Solutions Director is responsible for improving the organization’s market position within designated region(s) and achieving assigned financial growth targets. Builds key relationships with customers, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Primarily focuses on firm and corporate staffing solutions.
The Data Processing Technician Lead will provide support to the greater Data Operations Team. The Data Processing Technician Lead will work under the direction of the Data Processing Senior Manager, but will also work closely with the Data Processing Team Leads and Data Processing Team Senior Technician and Senior level technicians in order to work together as a team to clear the job board each day. The main areas of responsibilities will include processing of electronically stored information [ESI] by using specific eDiscovery and computer forensic evidence handling techniques and industry specified processing applications and tools. Level 2 Technicians will ensure high quality standards of the processed data by performing all stages of the project workflow and final output, which include analysis, data reduction, processing, loading of data, project reports, status updates, closeout, and check in. The overall intent of this position is to provide support with workflow within the greater Data Operations Department to ensure client satisfaction.