Adecco Group

Special Counsel - Systems Administrator II - Portland, OR

Location US-OR-Portland
Business Line
Special Counsel

Overview

Summary
This role works under the supervision of the Manager of Systems Administration and is responsible for installing, maintaining, and supporting Special Counsel Technology’s internal and hosted solutions and eDiscovery applications. Accountable for system availability, performance and service deliver required to meet business needs. Provides advanced technical expertise and high-level customer service skills while maintaining accurate and timely deliverables including, but not limited to, advanced issue resolution, resource allocation and process documentation. Collaborates with Global Information Management (IM), Client Services teams, Project Management teams and third-party vendors.

They must be proficient in many technologies to possess the specific competencies to work with, maintain, and support our internal and hosted solutions and applications. These job duties, also further described below, constitute the critical core of Special Counsel Technology’s business services to address and resolve problems associated with the Company's platform/services offered, while enabling our clients to take advantage of opportunities for efficiency in our service delivery.

Responsibilities

Duties & Responsibilities

  • Installing, monitoring, maintaining, configuring, and analyzing systems and software in a client network environment
  • Provides Windows Operating System (OS) installation and configuration services, using Microsoft System Center Configuration Manager (SCCM) for imaging and deployment of applications and related policies, and
  • Infrastructure-as-Code technologies such as Puppet, Ansible, Chef, SaltStack, Terraform, Microsoft DSC.
  • Creates and updates SCCM packages for distribution across national branches and delivery centers.
  • Provisions and maintains colleague domain and corporate messaging accounts in a Windows environment.
  • Provisions and maintains colleague and associate access to Citrix/VMware/Hyper-V virtual machines and required applications.
  • Proactively monitoring systems for capacity and performance.
  • Utilization and monitoring of SAN/NAS-based storage systems.
  • Provides Windows domain support including, but not limited to, provisioning/removal of user domain and messaging accounts, group policies and general directory services.
  • Administers various business systems and provides support for ongoing remote projects, including preparing required build documentation.
  • Collaborates with third-party vendors in support of resolving complex technical issues.
  • Performs system software upgrades, configuration and customization, including planning and scheduling projects.
  • Provides recommendations for new and ongoing technology best practices.
  • Collaborates with infrastructure teams on strategic growth and quality control planning.
  • Continually seeks ways to improve services through automation and scripting.
  • Acts as a mentor to less experienced team members.
  • Participates in special projects and performs other duties as assigned.
  • Expected to perform duties independently which includes system design decisions, system changes, troubleshooting and problem diagnosis, problem correction, and documentation correction and updating.
  • May be required to make critical business impacting decisions.
  • Ability to travel up to 10%.

Qualifications

Education & Certification Requirements

  • Associates degree in Computer Science/Information Technology with a minimum of five (5) years of related technical administration and design experience with end-user, legal oriented, electronic discovery systems and applications; or equivalent combination of post high school education and experience

Technical Experience
Required:

  • Windows PowerShell, Python, or similar scripting/programming languages
    Cloud Infrastructure (Microsoft Azure)
  • MSSQL, DocumentDB, non-relational database technologies
  • Enterprise-level applications and platforms
  • Infrastructure-as-code, configuration management, automation
  • Source Control technologies
  • Automated Build, Test, and Deploy systems
  • Windows/Linux Operating Systems
  • Active Directory Services
  • Group Policy
  • SAN/NAS-based Storage Systems


Professional Experience
Required

  • Passion for technology and problem-solving
  • Ability to effectively communicate decision making process in technical detail and in generalized terms
  • Ability to manage multiple projects and initiatives concurrently, across multiple technology stacks
  • Resolve to deliver with agility to help the business discover their own needs with quick iterations
  • Independently motivated to achieve goals under minimal supervision as a wide degree of creativity and latitude is expected
  • Ability to deliver exceptional customer service

 

 

COMPANY OVERVIEW:

 

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon and Special Counsel  is the world’s leading provider of Human Resources solutions.

 

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

 

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

 

 

The Company will consider for employment qualified applicants with arrest and conviction records

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