The Systems Analyst II position within the Special Counsel Support Services team is both accountable and responsible for helping train Systems Analysts I and the support of internal and external customers. Operates as first line of escalation and support ensuring critical system availability, performance, and service delivery required to meet business needs. As such, both critical thinking and ability to determine scope of impact are critical to the role. Provides routine technical support and customer service while maintaining accurate and timely delivery including, but not limited to: issue resolution and process documentation. Collaborates with third-party vendors when supporting hosted applications. Must be able to complete complex tasks with limited to no supervision.
Duties & Responsibilities:
Education & Certification Requirements
Nice to have
Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.
We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.
Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
The Company will consider for employment qualified applicants with arrest and conviction records