Adecco Group

Special Counsel - IT Systems Analyst II - Portland, OR

Location US-OR-Portland
Business Line
Special Counsel

Overview

Summary:
The Systems Analyst II position within the Special Counsel Support Services team is both accountable and responsible for helping train Systems Analysts I and the support of internal and external customers. Operates as first line of escalation and support ensuring critical system availability, performance, and service delivery required to meet business needs. As such, both critical thinking and ability to determine scope of impact are critical to the role. Provides routine technical support and customer service while maintaining accurate and timely delivery including, but not limited to: issue resolution and process documentation. Collaborates with third-party vendors when supporting hosted applications. Must be able to complete complex tasks with limited to no supervision.

Responsibilities

Duties & Responsibilities:

  • Provides Windows Operating System (OS) installation and configuration services, primarily using Microsoft System Center Configuration Manager (SCCM) or Windows Deployment Services (WDS) for imaging and deployment of applications and related policies.
  • Provisions and maintains colleague domain and corporate messaging accounts in a Windows environment.
  • Provisions and maintains colleague and associate access to virtual machines and required applications.
  • Provides Windows domain support including, but not limited to, provisioning/removal of user domain and messaging accounts, group policies and general directory services.
  • Administers various business systems and provides support for ongoing remote projects, including preparing required build documentation.
  • Collaborates with third-party vendors in support of resolving routine technical issues.
  • Identifies, troubleshoots, resolves, and documents in person and remote end user system issues and support requests.
  • Utilizes remote support tools to resolve staff issues in remote offices.
  • Installs, monitors, maintains, configures, and analyzes systems and software in a client network environment.
  • Must possess a strong inclination for problem solving and attention to detail.
  • Manages all aspects of change control.
  • Enforces Information Security and Privacy guidelines on area of responsibility and documentation.
  • Designs, improves, documents, and advocates processes.
  • Participate in an on-call rotation in order to provide 24x7 support for internal and external clients.
  • Willingness to travel as needed or up to 15%

Qualifications

Education & Certification Requirements

  • Associates degree (AA) from a two-year college or university, and previous experience in a Technical Support role. Combination of post-high school education, and related professional work experience equivalent to three (3) to seven (7) years may be considered in lieu of degree.
  • ITIL Foundations Certification required with the first 90 days of employment.

Technical Experience

Must have

  • Previous Desktop Support experience
  • Customer support experience
  • Active Directory
  • Group Policy
  • Virtualization
  • Source Control
  • Using scripts to complete complex or repetitive tasks
  • Imaging and Deploying applications using an automated method

Nice to have

  • IT Certifications
  • Automation experience using PowerShell, Python, Batch, VB
  • Advanced VMware and Hyper-V administration
  • Citrix XenDesktop and XenApp configuration and administration
  •  

Professional Experience
Must have

  • Effective mentor of less experienced team members

 

COMPANY OVERVIEW:

 

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world’s leading provider of Human Resources solutions.

 

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

 

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

 

 

 

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

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